Our Delivery Timing
Monday to Friday: 9:30 am to 4:30 pm
Saturday: 9:30 am to 2 pm
Sunday and Public Holidays: Off Days
The standard delivery includes one-way trip to your location. We provide complimentary installation service for purchases with racks only. The complimentary installation service
- Cannot be separated from the delivery.
- Is not applicable for purchases of loose accessories only or DIY products. Additional labor charge will apply.
- Is not to be abused as free labor to relocate/remove existing inventories or storage equipment.
The rates for Standard Delivery are as follows:
- For purchases of Boltless Racks - S$42.80 (inclusive of GST)
- For Medium and Heavy Duty - Please contact us for more information
In the event of missed delivery, re-delivery, or last minute cancellation, the above charges applies. Standard delivery is not applicable for Jurong Island, offshore locations and air/sea vessels.
We provide free standard delivery with purchase of $120 and above, in a single order made at WWW.SIMWINLIANG.COM.
Small Goods Delivery
We provide delivery for loose small goods at a low fee of $15 (inclusive GST). This service does not include any installation service.
The estimated delivery lead time is reflected in each product page.
Generally, our Light Duty Boltless Racks take 3 - 10 working days to deliver while the Medium and Heavy Duty Pallet Racks take 3 - 4 weeks to manufacture and deliver.
Receiving Your Order
After placing your online order, our delivery team will contact you, via email or phone, within 3 working days to arrange a delivery date and time. Your presence is required at the given delivery address on the day of delivery, to receive the order.
You are responsible for ensuring sufficient accessibility to the installation location; for example sufficient stairs or lift space. In the event that:
- Our racks cannot fit your lift and you want us to carry them to your unit by stairs, you incur an additional labor charge of $10.70 (inclusive GST) per floor/level.
- We are unable to maneuver our racks into the installation location due to narrow walkway or corridor, and/or you request a change in size or a cancellation of order, the standard delivery charge will be incurred.
We are happy to assist you with overseas partnership or purchase, please kindly contact us. Our sales team will understand your storage needs to provide the ideal rack solution and export route for you.
- For loose items or small orders, we are able check for quotes with our courier partners.
- For palletized goods, it is strongly recommended that you engage your own forwarding agent to collect from us.
- For 20ft or 40ft container load, you can choose to engage your own forwarding agent or we can arrange the shipment via our partners.