Monday to Friday: 9:30 am to 4:30 pm
Saturday: 9:30 am to 2 pm
We do not deliver on Sunday.
Our standard delivery includes one-way trip to your location. We provide complimentary installation service for purchases with racks, not for loose accessories. The complimentary delivery and installation service cannot be split up.
In the event of missed delivery, re-delivery, last minute cancellation or miscellaneous delivery matters, the charges are as follows:
- For Light Duty - S$42.80 (inclusive of GST)
- For Medium & Heavy Duty - S$64.20 to $128.40 (inclusive of GST)
Standard delivery is not applicable for Jurong Island, offshore locations and air/sea vessels.
Free Standard Delivery
We provide free standard delivery when a standard order is $120 and above.
Small Goods Delivery
We provide delivery for certain small goods at a low fee of $10.70 (inclusive GST) when the net weight of the order is lesser than 5 KG.
The estimated delivery lead time is reflected in each product page.
Generally, our Light Duty Boltless Racks take 3 - 10 working days to deliver while the Medium and Heavy Duty Pallet Racks take 4 - 6 weeks to manufacture and deliver.
Receiving Your Order
After placing your online order, our delivery team will contact (email or call) you within 3 working days to arrange a delivery date and time. Your presence is required at the given delivery address on the day of delivery, to receive the order.
You are responsible for ensuring sufficient accessibility to the installation location; for example sufficient stairs or lift space. In the event that:
- Our racks cannot fit your lift and you want us to carry them to your unit by stairs, you incur an additional labor charge of $10.70 (inclusive GST) per floor/level.
- We are unable to maneuver our racks into the installation location due to narrow walkway or corridor, and/or you request a change in size or a cancellation of order, a delivery charge will be incurred.
Unfortunately, we only deliver online orders within Singapore.
If you reside in Malaysia or Indonesia and wish to purchase our shelving system for industrial storage, please kindly contact us here. Our sales team will understand your storage needs and provide the ideal solution for you.