Our Return Policy (Online order)

With effect from 1st January 2018

Cancellation of Online Order

For Light Duty Boltless Rack range

Unless it is a customized order, you may cancel your online order at any time prior to the day of delivery, by calling us at 65-62966692 or email us at sales@simwinliang.com. You will not be able to cancel your online order on the day of delivery, or after delivery. Any cancellation or amendment of online orders on the day of delivery, or after delivery, will incur a delivery penalty of $42.80 (inclusive of GST).

For Medium and Heavy Duty range

You will not be able to cancel your online order once we have emailed or called you to acknowledge the order. Any cancellation or amendment of the online order will incur a penalty of 40% of the affected items' cost (inclusive of GST).

Defects

During delivery and first installation, if there is an obvious manufacturing defect in our product, we will provide a 1 to 1 exchange, at no cost. Simply bring the defective component(s) to our office @ 15 Little Road #01-01, Singapore 536988.

If you request for us to deliver/pick up the item(s) involved in exchange, a delivery charge of $42.80 (inclusive of GST) per trip applies.

Amendment of Online Order

We understand that sometimes you have a change of heart. Simply return the disassembled item to our office within 7 days after delivery, together with your invoice or receipt, for an exchange of equal or lesser value. If the item you wish to exchange to is of higher value than what you have previously bought, you will be required to pay the price difference, in cash.

We do not entertain refunds after delivery.

If you request for us to deliver/pick up the item(s) involved in exchange, a delivery charge of $42.80 (inclusive of GST) per trip applies.

Take Note

Our 7 day return policy does not apply to products that are found by Sim Win Liang to be damaged, dirtied or abused due to customer's misuse and negligence.

Please note that bulk orders and customized orders - such as customized length or height, or industrial storage solutions - cannot be cancelled after the Delivery Confirmation email has been sent.